Betting Rules

General betting conditions

These rules apply to bets placed through the Truewin77 Casino website, mobile services or any other approved betting channel. The rules may apply differently depending on the product, market, event or type of wager selected. The specific information displayed on a betting screen, event page or bet slip forms part of the conditions for that bet.

You must be legally entitled to use betting services in the place where you are located. You are responsible for checking and complying with all applicable laws and requirements before creating an account or placing a bet. Betting services must not be used by anyone who is under the applicable legal age, restricted from gambling or located in a jurisdiction where the service is not permitted.

An account must be registered in the customer’s own name and used only by that customer. You must provide information that is accurate, current and complete. Truewin77 Casino may require identity, age, address, payment or other verification before allowing betting activity, processing a transaction or completing an account review.

You are responsible for protecting your login details and for all activity completed through your account. Do not share your password, payment credentials or account access with another person. If you believe that your account has been accessed without permission, you should stop using it and follow the available account support process as soon as possible.

• Only one personal account should be used unless an alternative arrangement has been expressly approved.
• A bet must be placed using an available balance or an approved payment method.
• You should check the event, selection, stake, odds and potential return before confirming a bet.
• A bet is not necessarily accepted simply because it has been entered on a bet slip.
• The records held by the betting system may be used to confirm the details and status of a bet.

Placing and accepting bets

Before confirming a wager, review all details shown on the bet slip. These may include the event or competition, market, selection, odds, stake, possible return, applicable fees or restrictions and any relevant market rules. Once submitted, a bet may be accepted, rejected, delayed or referred for review. A message confirming submission does not always mean that the bet has been finally accepted.

A bet is generally treated as accepted only when it has been recorded as accepted in the account or betting system. If a bet is rejected, cancelled or not recorded, it should not be treated as a valid wager. If the information displayed on a bet slip changes before acceptance, you should review the updated details before deciding whether to continue.

Available odds, prices, lines and markets may change at any time before a bet is accepted. The odds or price applying to an accepted bet will normally be the odds or price confirmed by the betting system, subject to the relevant market rules and any obvious error provisions. A displayed price may be corrected if it was clearly incorrect because of a technical, human or data-related mistake.

The minimum or maximum stake, maximum potential return and other restrictions may vary between products, markets, customers or promotional arrangements. Any applicable restriction should be displayed where relevant or included in the applicable terms. A wager may be declined, reduced or limited where a market, account or transaction is subject to a restriction.

Bet confirmation and records

You should retain the confirmation shown in your account and regularly check your betting history. If a bet appears to have an incorrect status or an event is shown incorrectly, avoid placing a further wager on the same matter until the record has been reviewed. Account statements and transaction records may be used to investigate a dispute, while system logs and other reliable records may be considered when confirming what occurred.

Events, markets and settlement

Bets are settled according to the rules for the relevant sport, competition, game, race, financial market or other betting product. The settlement information may explain how a winner is determined, what happens if an event is postponed, and how cancellations, abandoned events, dead heats, non-runners, ties or changes to participants are treated. You should read the market information before placing a wager.

The official result or another recognised result source may be used for settlement. A result can be reviewed or corrected if the original information was incomplete, inaccurate or later changed under the applicable rules. A settlement decision is not normally changed solely because a different source reports a result, unless the applicable market rules allow a correction.

If an event is postponed, abandoned, interrupted or materially changed, the bet may be void, carried forward, settled under a specific rule or treated in another way stated for that market. The treatment can differ according to whether an event has started, whether a selection has already been determined and whether enough information is available to settle the wager fairly.

For multi-selection or combination bets, a cancelled or void selection may affect the remaining bet in accordance with the applicable combination rules. A result can also be affected by a dead heat or tied outcome. Where a market has a special settlement rule, that rule takes priority over a general description on this page.

• Check the market name and any selection-specific conditions before confirming a bet.
• Do not assume that a postponed event will be settled in the same way as a completed event.
• Review your account history after an event has finished and allow for the settlement process to be completed.
• If an official result is corrected, the related settlement may also be corrected in line with the applicable rules.
• Where the rules do not clearly cover an unusual situation, the outcome may be reviewed using a fair and consistent process.

Live betting and information delays

Live or in-play markets can be affected by delays in scores, broadcasts, prices and other event information. A market may be suspended while an important event is taking place or when the available information cannot be verified. A bet submitted during a suspension, delay or technical interruption may be rejected or may not be accepted until the market becomes available again.

Account integrity, payments and disputes

Betting accounts and payment methods must be used lawfully and for their intended purpose. Truewin77 Casino may conduct checks designed to protect customers, prevent fraud, meet legal obligations and maintain the integrity of betting services. These checks may include reviewing account information, betting patterns, payment activity, identity documents and connections between accounts.

A transaction may be delayed, declined, reversed or placed under review where information is missing, a payment cannot be verified, a security concern exists or a legal or operational requirement applies. You should not attempt to avoid a review by creating another account, changing payment details without approval or providing inaccurate information.

If a technical fault, pricing error, system error or other obvious mistake affects a bet, the affected wager may be corrected, cancelled or voided in accordance with the applicable terms. Where a balance or settlement has been credited in error, the correction may be applied to the account. Truewin77 Casino may also suspend relevant markets while an issue is investigated.

Raising a question about a bet

If you believe that a bet, settlement or transaction is incorrect, review the bet details and raise the matter through the available customer support channel. Include enough information to identify the account and wager, such as the relevant event, market, date and bet reference where available. Do not send sensitive payment information unless it is requested through a secure and approved process.

A review may consider the bet record, market rules, event information, account history and system data. While a review is taking place, the relevant balance, market or account may be restricted where necessary. The outcome of a review will be based on the applicable rules and the information available at the time.

Responsible and informed betting

Betting should be treated as entertainment, not as a way to earn income or recover money. Only bet with money you can afford to lose, set personal limits before you begin and take regular breaks. Avoid betting when you are upset, under the influence of alcohol or drugs, or trying to recover previous losses.

You can use the responsible gambling tools and account controls made available through the service. Depending on the service, these may include deposit controls, time reminders, activity information, temporary breaks or self-exclusion. Restrictions can affect access to betting products and may not be reversible until the selected period has ended.

• Set a budget and stop when that budget has been reached.
• Keep track of the time and money spent on betting.
• Do not chase losses or increase stakes to try to change an earlier result.
• Talk to someone you trust if betting is affecting your finances, relationships, work or wellbeing.
• Use available support and self-exclusion options if you are finding it difficult to control your betting.

If you are concerned about your gambling, stop betting and seek independent support from an appropriate Australian gambling help service or health professional. Truewin77 Casino may restrict or close an account where this is required by law, by a customer request, for responsible gambling reasons, or to protect the integrity and security of the service.

These Betting Rules are general information and do not replace the full Terms and Conditions or the specific rules displayed for an individual market. Those documents should be checked before betting. If there is an inconsistency, the applicable product terms, market rules and general Terms and Conditions will determine how the matter is handled.